Refund & Return

This return policy is valid for the following countries: USA, UK, Australia, and Canada. We comply with all relevant laws regarding returns and refunds and reserve the right to update our policy as needed to meet applicable legal requirements.

Eligibility for Returns:

You may request a return within 30 days of receiving your order. To be eligible, the product must be in NEW condition, meaning it is unopened, in its original packaging, and has never been used. We reserve the right to refuse returns if there are any traces of use.

Important: If the return is due to a sizing issue, the product is not eligible for return or refund, as the size chart is clearly mentioned on each product page.
If you are unsure about your size when placing an order, we offer a custom size option. You may also email us your measurements before shipping at customer_support@genuinejacketstore.com.

Return Process:

Our packages do not include a return label. Customers are responsible for arranging and covering the cost of returning the product. Please ensure the item is securely packaged and shipped using a reliable carrier. For any questions or further assistance, feel free to reach out to us at customer_support@genuinejacketstore.com or Contact Us.

The actual return costs are the customer's responsibility and must be paid to the shipping party.

This applies whether the return is due to dissatisfaction with the product or because of a defect.

Refund Process:

Once we have received and verified your return, we will process your refund within 7 to 10 business days using the payment method you used when placing your order.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

FAQ’s

1- Is there anything I can do if I can't find the right size leather jacket?

Our fitting experts are here to help. You can reach them through our website chat or by emailing customer Support.

2- How long does it take to initiate a return or exchange?

You can initiate a return or exchange 30 Days from the delivery date.

3- What if the jacket’s color is slightly different from the picture?

The actual product's colors would look slightly different from what you see on our website due to lights and display settings.

If you have any concerns, contact us with your questions and pictures for original visuals of the product.

4- What are the concerns if the return and refund are not accepted?

Size:

All customers are advised to follow the directions of the size chart or choose the customized option; we will send you the measurements accurately to avoid a return. However, if there is any issue, we will refund or exchange it.

Condition: