Frequently Ask Questions
Q1: How can I make a payment when purchasing from the Genuine Jacket Store?
Genuine Jacket Store gives many steady payment options to make your buying revel in seamless and convenient. You can choose from the following ways:
- Credit/Debit Cards
- PayPal
- Bank Transfers
Q2: Can I make a change in my order after placing it?
If your order hasn’t been shipped, you could trade it. Simply contact our customer support to narrate the desire for your order and let us know what you would love to modify. We’re right here to help.
Q3. What information can I find about my order?
You'll receive an email with your order details, including the rate, order quantity, and shipping fees.
Q4. Do you ship orders internationally?
Yes, Genuine Jacket Store ships across the USA and Worldwide.
Q5. Is ordering online secure?
Yes, your online protection is our priority. We use SSL (Secure Socket Layer) encryption to protect your information and process payments through the secure PayPal device.
Q6. When will my order be delivered?
Orders typically arrive within fifteen business days; if you experience any delays, please contact our customer service, and we will be happy to assist you.
Q7. How can I inquire about when my order is received?
You’ll get an e-mail confirmation shortly after placing your order.
Q8. How can I resolve a problem after receiving my order?
If you encounter any problems, contact our Customer Service Team immediately. Our skilled representatives will explain the hassle-free process and ensure your package is sent in the easiest way.
Q9. How can I track my placed order?
Once your order is placed, our representatives will share the tracking information through email.
Q10. Can I cancel my order?
Yes, you can cancel your order before it ships. You should acquire it and request a return if it is already dispatched.
Q11. Can I change my order for a different jacket?
If you want to change a jacket for something else, contact our customer support for help.
Q12. Are your sizes accurate?
Our jacket sizes match the measurements in our size chart. Follow the directions to get a leather jacket in the perfect size.
Q13. Do you provide custom sizes?
Yes, if you cannot find your delicate size in our chart, you can share your measurements with our customer support representatives and they will send you the leather jacket as per your physique size.
Q14. Is your size chart indexed in inches or centimeters?
The sizes in our
size chart are mentioned in the inches.
Q15. How can I use my coupon code?
We mention the coupon code in the occasional sales. The coupon code is displayed on our website along with the product; you can add it at checkout.
Q16. Do I pay for return delivery?
Yes, you must pay the shipping costs when you return or exchange the jacket.
Q17. How will I receive my refund if I return a parcel?
Refunds are processed to the unique charge technique and usually take 7 to 10 business days.
Q18. How can I contact you if I have more excellent questions?
99 Wall Street #127 
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