Refund & Return Policy
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Refund & Return Policy
At Genuine jacket Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return, refund, and exchange policy. Please review the following guidelines:
Eligibility for Returns:
- You may request a return within 30 days of receiving your order.
- The item must be unused, in its original condition, and with the original tags attached.
Return Process:
- To initiate a return, please contact our customer support team support@genuinejacketstore.com with your order details and reason for the return.
- We will provide you with instructions on how to return the item.
- You are responsible for covering the cost of return shipping.
Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow few business days for the refund to reflect in your account.
Exchanges:
- We accept product exchanges. If you wish to exchange an item, please initiate a return as described above.
- After the return is processed, you can place a new order for the desired item.
Please note that this exchange policy is subject to the same 30-day return eligibility window.